Playtopia Policies

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General Policies:

  • Playtopia is a parent supervised facility
  • We are a peanut/nut aware facility!
  • No outside food and drinks allowed.
  • Adults are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are REQUIRED to wear grip socks.
  • Strollers are prohibited from being taken into the play area.
  • Playtopia is not responsible for any injuries or lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that your children are free of any sickness or infections.
  • Monday to Friday tickets are not valid Saturday, Sunday, public or school holidays..
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.

Party Policies:

  • Parties are by reservation only online or in person at Playtopia
  • A deposit is required for each party booking and is non-refundable ($100 for general parties; $500 for private parties).
  • We advise you to arrive 15 minutes prior to the start of your party to settle the outstanding balance.
  • Credit card payments are pre-authorized for the balance amount plus an additional $200 to cover incidentals or any add-ons incurred during the event.
  • Debit and cash payments are settled in full and a piece of ID with credit card is provided for incidentals/add ons.
  • Final credit card payments are to be settled 15 mins prior to the end of your event
  • Any additional add ons incurred during the time of your party are to be settled 15 minutes before the end of your scheduled party time
  •  A deposit is required for each party booking and is NON-REFUNDABLE/ NON-TRANSFERABLE ($100 for general party celebrations; $500 for private celebrations).
  • Monday & Thursday party bookings receive 10% off (excludes private parties, holidays and cannot be used in conjunction with any other promotions).
  • Package upgrades are welcome but are subject to availability.
  • Downgrading is prohibited.
  • Room Upgrade fees applicable (if booking smaller packages with larger rooms or more than 1 room)
      • A fee of $250.00 is required to upgrade to two rooms.
      • If customers would like to book the Throne Room – the minimum package required is an Emerald with an additional cost of $100.00
  • A non-refundable and non-transferrable deposit of $50.00 is required to confirm and book character rentals. Cancelations are prohibited.
  • Theme decorations provided by Playtopia include place settings for children only such as plates, napkins and cups (party hats are subject to availability) and must be ordered 1 week prior to the date of the party. Please contact us for more information.
  •  Decorations are permitted, however, wall decorations are not to be taped onto the walls.
  • Weights, coffee pots and tea pots provided by Playtopia are NOT to be removed from the building.
  • Additional plates & cutlery provided by Playtopia are NOT to be removed from the building.
  • Playtopia offers cheese/pepperoni pizza. Toppings are an additional cost. Additional pizzas may be ordered no later than 1 week prior to the date of the party.
  • Dairy Queen ice cream cakes are included in each birthday package except the Royal Treatment and Princess Spa Package. A specialty cake is provided in lieu.
  • Cake orders are REQUIRED to be submitted no later than 1 week prior to the date of the party.
  • Additional cakes and/ or cake revisions may be ordered no later than 1 week prior to the date of the party.
  • Buffet and hot plates are PROHIBITED.
  • For balloons purchased through Playtopia, weights are an additional cost of $1.50.Additional cakes may be ordered no later than 1 week prior to the date of the party.
  • Party guest lists and cake orders are required to be submitted no later than 1 week prior to the date of the party.
  • Party guests are welcome to bring in PEANUT/NUT FREE, non-greasy, clean foods i.e. veggie platters, fruit platters, sandwiches, wraps & chips.
  • Party guests are welcome to bring in additional drinks as long as they are in 2L bottles or larger only.
  • Piñatas, gum, Cheetos, popcorn, pasta and rice are prohibited.
  • Hosts may purchase additional water bottles and/or juice boxes the day of the party.
  • Hosts may request to have additional water bottles and/or juice boxes placed in their party room prior to the date of the party.
  • Once the time period of 2.5 hours in the party room has been reached, all party guests are kindly asked to vacate the party room (however, up to an additional 45 minutes is permitted in the play area if there are no events/ private parties taking place after your party). If your party exceeds this time limit, you will be charged an additional $50+ HST per half hour.
  • Playtopia party hosts are shared between two or more parties
  • Adults are required to wear SOCKS (indoor shoes are not allowed).
  • Children are required to wear GRIP SOCKS.
  • Strollers are prohibited from being taken into the play area/ party rooms.  .
  • Playtopia reserves the right to refuse or cancel your party anytime if it is not in compliance to Playtopia Policies.

Trampoline Policies:

  • Children must be 4 years and older to go on the trampoline
  • Children under the age of 4 years must be accompanied by an adult, unless parent/ guardian gives the child permission to go on their own.
  • Adults and children must be wearing GRIP socks
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping
  • Participants must remove all sharp objects, and jewelry that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited
  • Please do not grab safety pads/ netting
  • One participant per trampoline
  • No wrestling, racing or tackling
  • Please do not jump if you have health limitations, previous injuries, or are pregnant
  • Do not land on head or neck
  • Do not attempt any tricks you have not been trained for.

Slide Policies

  • Children must be 5 years and older
  • If children are younger, then they must be accompanied by an adult
  • Must go down with arms crossed
  • Must be sitting on their bottom, and go feet first
  • Must go one at a time
  • Participants must be wearing tights/pants/ full/ knee length pants unless parents have given permission.

Program Policies:

  • Programs are offered for children 0 – 6 years old.
  •  For programs with children 0-3 years old parent/guardian attendance is mandatory.
  •  Both adults and children must wear socks at all times within the facility.
  •  If the child is over 3 years old, they must be toilet trained in order to participate.
  • Parents are welcome to drop off children 3-6 years old, but should stay close to the facility.