Playtopia Policies

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General Policies:

  • Playtopia is a parent supervised facility
  • We are a peanut/nut aware facility!
  • No outside food and drinks allowed.
  • Adults are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are REQUIRED to wear grip socks.
  • Strollers are prohibited from being taken into the play area.
  • Playtopia is not responsible for any injuries or lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that your children are free of any sickness or infections.
  • All adults are required to wear masks and children are encouraged to wear masks while not participating in physical activity. Each guest must sign a waiver prior to entering and is subject to a temperature check and filling out a daily health assessment. If a guest’s temperature reads over 38 degrees celsius the group will be denied access. Playtopia reserves the right to refuse entry if not compliant with our policies and government by-laws.
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.

Drop-In Session Policies:

  • Drop in session for 2.5 hours only on the weekends.
  • Drop in session for 2 hours on weekdays.
  • This ticket is only valid for the schedule session purchased.
  • Session cannot be extended or transferred.
  • No refunds or exchanges.
  • If there is an additional child or adult joining please purchase an additional ticket.
  • Children are considered anyone under the age of 18 years old.
  • All children must be accompanied by at least 1 adult (over the age of 18).

Party Policies:

  • Parties are by reservation only online or in person at Playtopia
  • Full payment of the party booking is required upon booking to secure the date and time.
  • In case of cancellation, 50% of this amount will not be refunded or transferred.
  • The party parent is required to provide the signed birthday party contract, guest list of all guests attending with first and last names( including adults) and a signed waiver for themselves, birthday child and any siblings prior to the date of the party booking.
  • Downgrading Party packages is prohibited.
  • Any additional add ons incurred during the time of your party are to be settled 15 minutes before the end of your scheduled party time, if they are not settled during the time of purchase
  • Outdoor food is allowed but it must be NUT FREE.
  • There will be no refunds for any no shows
  • Playtopia has the right to refuse entry of last minute guest add ons, due to capacity restrictions
  • Food and drinks are not permitted in any of the play areas – they must remain in the party rooms.
  • Adults and children must wear socks at all times in all areas of the facility. No outdoor footwear is to be worn in the facility. Bare feet are not permitted in the facility.
  • Anyone going on the trampoline is required to wear grip socks.
  •  Face painters, Piñatas, gum, Cotton Candy, Cheetos (i.e. cheezies), popcorn, sushi and rice are prohibited.
  • Theme decorations provided by Playtopia include place settings for children only such as plates, napkins and cups (party hats are subject to availability) and must be ordered 1 week prior to the date of the party. Please contact us for more information.
  • Decorations are permitted, however, wall decorations are not to be taped onto the walls.
  • Additional plates & cutlery provided by Playtopia are not to be removed from the building.
  • Buffets and hot plates are prohibited.
  • For balloons purchased through Playtopia, weights are an additional cost of $1.50 and helium fill for latex balloons are an additional charge of $1.00 each
  • Party guests are welcome to bring in additional drinks as long as they are in 2L bottles or larger only.
  • Hosts may purchase additional water bottles and/or juice boxes the day of the party
  • Hosts may request to have additional water bottles and/or juice boxes placed in their party room prior to the date of the party.
  • Once the time period of 3 hours in the party room has been reached, all party guests are kindly asked to vacate the party room If your party exceeds this time limit, you will be charged an additional $50+ HST per half hour.
  • Strollers are prohibited in the play area/ party rooms.
  • Playtopia reserves the right to refuse or cancel your party anytime if it is not in compliance to Playtopia Policies
  • Free passes are emailed out after the party event is completed.
  • Refund & Bad Weather Policy: Playtopia does not offer refunds or rain-checks for closures or any other incidents related to weather
  • If an applicant has added on up to 5 additional adults, Playtopia must confirm capacity. If Playtopia cannot accommodate the applicant will be notified and refunded for the additional guests
  • All adults are required to wear a mask in the facility  and children are encouraged to wear masks while not participating in physical activity.
  • Each guest must sign a waiver prior to entering and is subject to a temperature check and filling out a Daily Health Assessment.
  • If a guest’s temperature reads over 38 degrees Celsius the group will be denied access. Playtopia reserves the right to refuse entry if not compliant with our policies and government by-laws.

Trampoline Policies:

  • Children must be 4 years and older to go on the trampoline
  • Children under the age of 4 years must be accompanied by an adult, unless parent/ guardian gives the child permission to go on their own.
  • Adults and children must be wearing GRIP socks
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping
  • Participants must remove all sharp objects, and jewelry that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited
  • Please do not grab safety pads/ netting
  • One participant per trampoline
  • No wrestling, racing or tackling
  • Please do not jump if you have health limitations, previous injuries, or are pregnant
  • Do not land on head or neck
  • Do not attempt any tricks you have not been trained for.

Slide Policies

  • Children must be 5 years and older
  • If children are younger, then they must be accompanied by an adult
  • Must go down with arms crossed
  • Must be sitting on their bottom, and go feet first
  • Must go one at a time
  • Participants must be wearing tights/pants/ full/ knee length pants unless parents have given permission.

Program Policies:

  • Programs are offered for children 0 – 6 years old.
  •  For programs with children 0-3 years old parent/guardian attendance is mandatory.
  •  Both adults and children must wear socks at all times within the facility.
  •  If the child is over 3 years old, they must be toilet trained in order to participate.
  • Parents are welcome to drop off children 3-6 years old, but should stay close to the facility.