Playtopia Policies

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General Policies:

  • Playtopia is a parent supervised facility. Children must not be left unattended anytime.
  • All adults and children entering the Playtopia must sign the waiver and get the wristband before entering.
  • We are a peanut/nut aware facility!
  • No outside food and drinks allowed.
  • Adults are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are REQUIRED to wear grip socks.
  • Strollers are prohibited from being taken into the facility. They can be left in the receptionist area outside of the gate.
  • Playtopia is not responsible for any injuries or lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that you and your children are free of any sickness or infections.
  • Masks are not required, however we respect everyone’s personal choice to wear one if they so wish or not.
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.

Drop-In Session Policies:

  • Drop in sessions are for 2.5 hours only. You must leave the facility at the expiry time based on the time you entered.
  • After purchasing a ticket online, it is valid 3 months after purchase date. No need to book the date. We are open every day 10:00am – 8:00pm, however please check our website and social media for any closure notices.
  • One adult is free with one paid child. Any additional adult must buy a ticket.
  • Children under 1 are free. They must be accompanied by a paid child or paid adult ticket.
  • Adults are not allowed to jump on the trampoline. Only children up to 12 years of age are allowed to go on the trampoline.
  • All children must be accompanied by at least 1 adult (over the age of 18).

Party Policies:

  • Parties are by reservation only online or in person at Playtopia
  • A $300 deposit is required in order to hold your booking and date. Without payment, rooms and capacity will not be reserved.
  • Party deposits are non-refundable and non-transferable.
  • Downgrading Party packages is prohibited.
  • Any additional add on incurred during the time of your party are to be settled 15 minutes before the end of your scheduled party time, if they are not settled during the time of purchase
  • Outdoor food is allowed with a $39 cleaning fee. All food items must be NUT FREE and we DO NOT allow any alcohol on the premise.
  • There will be no refunds for any no shows.
  • Playtopia has the right to refuse entry of last minute guest add on, due to capacity restrictions
  • Food and drinks are not permitted in any of the play areas – they must remain in the party rooms.
  • Adults and children must wear socks at all times in all areas of the facility. No outdoor footwear is to be worn in the facility. Bare feet are not permitted in the facility.
  • All children going on the trampoline are required to wear grip socks.
  •  Face painters, Piñatas, gum, Cotton Candy, Cheetos (i.e. cheezies), popcorn, sushi and rice are prohibited items.
  • Theme decorations provided by Playtopia include place settings for children only such as plates, napkins and cups (party hats are subject to availability) and must be ordered 1 week prior to the date of the party. Please contact us for more information.
  • Decorations are permitted, however, no decorations to be taped or glued onto the walls or windows.
  • Additional plates & cutlery provided by Playtopia are not to be removed from the building.
  • Buffets and hot plates are prohibited.
  • For balloons purchased through Playtopia, weights are an additional cost of $2.99 and helium fill for latex balloons are an additional charge of $2.50 each
  • Hosts may purchase additional water bottles and/or juice boxes the day of the party
  • Hosts may request to have additional water bottles and/or juice boxes placed in their party room prior to the date of the party.
  • Once the time period of 2.5 hours in the party room has been reached, all party guests are kindly asked to vacate the party room If your party exceeds this time limit, you will be charged an additional $50+ HST per 10 minutes.
  • Strollers are prohibited in the play area/ party rooms. They can be left in the reception area.
  • Playtopia reserves the right to refuse or cancel your party anytime if it is not in compliance to Playtopia Policies
  • Free passes are emailed out after the party event is completed.
  • Refund & Bad Weather Policy: Playtopia does not offer refunds or rain-checks for closures or any other incidents related to weather
  • If an applicant has added on up to 5 additional adults, Playtopia must confirm capacity. If Playtopia cannot accommodate the applicant will be notified and refunded for the additional guests
  • Each guest must sign a waiver prior to entering and get the wristband from the reception.

Trampoline Policies:

  • Children must be between 4 to 12  years of age to go on the trampoline. No child over 12 or any adult is allowed to jump on the trampoline.
  • Children under the age of 4 years must be accompanied by an adult in the designated toddler jumping area.
  • Adults and children must be wearing GRIP socks
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping
  • Participants must remove all sharp objects, and jewellery that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited
  • Please do not grab safety pads/ netting
  • One participant per trampoline
  • No wrestling, racing or tackling
  • Please do not jump if you have health limitations, previous injuries, or are pregnant
  • Do not land on head or neck
  • Do not attempt any tricks you have not been trained for.

Slide Policies

  • Children must be 5 years and older
  • If children are younger, then they must be accompanied by an adult
  • Must go down with arms crossed
  • Must be sitting on their bottom, and go feet first
  • Must go one at a time
  • Participants must be wearing tights/pants/ full/ knee length pants unless parents have given permission.

Program Policies:

  • Programs are offered for children 0 – 6 years old.
  •  For programs with children 0-3 years old parent/guardian attendance is mandatory.
  •  Both adults and children must wear socks at all times within the facility.
  •  If the child is over 3 years old, they must be toilet trained in order to participate.
  • Parents are welcome to drop off children 3-6 years old, but should stay close to the facility.