Playtopia Party Policies

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Party Policies:

It is your responsibility as the party host to ensure you are aware of all policies and deadlines, as well that all details for your party are accurate and up to date.

  • A $300 non-refundable deposit is required in order to confirm your party booking,
  • Remaining package balances must be paid at the beginning of the party, before you can enter the room to decorate.
  • You will receive only 15 minutes before the party to set up and decorate
  • All food items must be NUT FREE and ALCOHOL FREE. We DO NOT allow any alcohol on the premises, regardless if you have obtained a liquor license.
  • You are welcome to bring your own decoration but no taping, sticking or hanging decorations on the walls or from the ceiling is allowed.
  • No Piñatas or Face painting are allowed
  • All children going on the trampoline are required to wear grip socks.
  • Adults and children must wear socks at all times in all areas of the facility. No outdoor footwear is to be worn in the facility. Bare feet and shoes are not permitted in the facility.
  • Your entire party is 2.5 hours long (combination of playtime and room time). All guests must leave the facility after their allotted party time (2.5 hours).
  • Additional plates & cutlery provided by Playtopia are not to be removed from the building.
  • Buffets and hot plates are prohibited. Under no circumstances will food warmers of any kind be allowed.
  • Food and drinks are not permitted in any of the play areas – they must remain in the party rooms.
  • Strollers are prohibited in the play area/ party rooms. They can be left in the reception area.
  • Each guest (All Adults, Children, and Infants) must be on a signed waiver prior to entering and get the wristband/sticker from the reception
  • Playtopia does not have fridge and/or freezer space available to store any outside food, beverages or cakes. All outside food and drinks must be kept inside the room until serving time.
  • Parking at Playtopia is limited. There is No Parking allowed in Reserved or undesignated spots including fire routes, blocking shipping doors and loading dock areas, parking up on the interlocking boulevards .Your Vehicle may be  tagged or towed away at your expense.

 

Booking Policies:

  • Parties are by reservation only online or in person at Playtopia
  • As the party host, you are responsible for ensuring you are aware of all policies and deadlines, as well that all details for your party are accurate and up to date.  
  • A $300 non-refundable deposit is required in order to hold your booking and date. Without payment, rooms and capacity will not be reserved.
  • Remaining package balances must be paid at the beginning of the party
  • Party deposits are non-refundable and non-transferable.
  • All party bookings are subject to a $39 cleaning fee if they opt to bring outside food for the party.
  • Once the time period of 2.5 hours in the party room has been reached, all party guests are kindly asked to vacate the party room If your party exceeds this time limit, you will be charged an additional $50+ HST per 10 minutes.
  • Downgrading Party packages is prohibited.
  • Package upgrades are allowed as long as they are done a week before the party. Receiving a bigger room is not always guaranteed if you wait to upgrade, as it is based on room availability.
  • Playtopia does not have fridge and/or freezer space available to store any outside food, beverages or cakes. All outside food and drinks must be kept inside the room until serving time
  • 30 additional minute add-on is for the Play Area ONLY not the room. This add-on is only available for  Morning (10am/10:30am) and Afternoon (1:30pm/2:00pm) parties only.
  • There are no double rooms provided for any package. Two packages must be booked in order to both sides of a double room.
  • The birthday child/children and family are part of the number count of children and adults within any given package
  • Birthday parties include access to both the Trampolines and Playscape. The Arcade is not included in Birthday Party Packages and must be purchased separately.
  • Any additional add on incurred during the time of your party are to be settled 20 minutes before the end of your scheduled party time, if they are not settled during the time of purchase
  • Parking at Playtopia is limited. There is No Parking allowed in Reserved or undesignated spots including fire routes, blocking shipping doors and loading dock areas, parking up on the interlocking boulevards .Your Vehicle may be tagged or towed away at your expense.
  • There will be no refunds for any no shows.
  • Playtopia has the right to refuse entry of last minute guest add on, due to capacity restrictions
  • Hosts may purchase additional water bottles and/or juice boxes the day of the party
  • Hosts may request to have additional water bottles and/or juice boxes placed in their party room prior to the date of the party.
  • Playtopia reserves the right to refuse or cancel your party anytime if it is not in compliance to Playtopia Policies
  • Free passes are emailed out after the party event is completed.
  • Refund & Bad Weather Policy: Playtopia does not offer refunds or rain-checks for closures or any other incidents related to weather
  • If an applicant has added on up to 5 additional adults, Playtopia must confirm capacity. If Playtopia cannot accommodate the applicant will be notified and refunded for the additional guests