Playtopia General Policies

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General Policies:

  • Playtopia is a parent supervised facility. Children must not be left unattended anytime.
  • All adults, children, and infants entering the Playtopia must sign the waiver and get the wristband before entering.
  • We are a peanut/nut aware facility!
  • No outside food and drinks allowed for drop-in customers.
  • Adults are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are REQUIRED to wear grip socks.
  • Strollers are prohibited from being taken into the facility. They can be left in the receptionist area outside of the gate.
  • Wheelchairs and Walkers are not allowed in the playscape area as they create a tripping/injury hazard.
  • Playtopia is not responsible for any injuries  
  • Playtopia is not responsible for any lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that you and your children are free of any sickness or infections.
  • Masks are not required, however we respect everyone’s personal choice to wear one if they so wish or not.
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.


Drop-In Session Policies:

  • Drop in sessions are for 2.5 hours only. You must leave the facility at the expiry time based on the time you entered.
  • After purchasing a ticket online, it is valid 3 months after purchase date. No need to book the date. We are open every day 10:00am – 8:00pm, however please check our website and social media for any closure notices.
  • One adult is free with one paid child. Any additional adult must buy a ticket.
  • Children under 1 are free. They must be accompanied by a paid child or paid adult ticket.
  • Adults are not allowed to jump on the trampoline. Only children up to 12 years of age are allowed to go on the trampoline.
  • All children must be accompanied by at least 1 adult (over the age of 18).


Trampoline Policies:

  • Children must be wearing GRIP socks to go on the trampoline. Under no exceptions may they go without grip socks. 
  • Children must be between 4 to 12  years of age to go on the trampoline. No child over 12 or any adult is allowed to jump on the trampoline.
  • Children under the age of 4 years must be accompanied by an adult in the designated toddler jumping area.
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to jump, stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping
  • Participants must remove all sharp objects, and jewelry that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited
  • Please do not grab safety pads/ netting
  • One participant per trampoline
  • No wrestling, racing or tackling
  • Please do not jump if you have health limitations, previous injuries, or are pregnant
  • Do not land on head or neck
  • Do not attempt any tricks you have not been trained for.


Slide Policies:

  • Children must be 4 years and older for regular slide section
  • If children are younger, then they must be accompanied by an adult
  • Must go down with arms crossed
  • Must be sitting on their bottom, and go feet first
  • Must go one at a time
  • Participants must be wearing tights/pants/ full/ knee length pants unless parents have given permission.