FAQ’s

All zones are cleaned every day (play structure, trampoline, arcade, bathrooms and party rooms). In between each party, all rooms will be cleaned thoroughly. High touch points will be cleaned throughout the day.

Yes, if you signed a waiver more than 1 year ago, you will need to sign a new one online. All guests attending (All Adults, Children, and Infants) will need to be on the waiver in order to enter the facility.

Yes, we have a waiver station where you are able to sign a new waiver or update a previous waiver. However, we recommend that the waiver be signed online at home ahead of time to speed up the process in signing in.

Yes, there will be parties happening during our regular opening hours.

Each drop in session is a total of 2.5 hours. There is no booking or designated start times, we are open from 10:00am – 8:00pm, from the time of entry your 2.5 time will start.

Yes, our café is fully open on weekends and most weekdays. You can buy drinks and hot food items like  Chicken nuggets & Strips, Fries, Pizza and snacks.

Yes! You can bring in your own socks as long as they have grip at the bottom. We also have pairs of grip socks for $2.99+HST sold at the reception area. It is required for all children to be wearing grip socks to go on the trampoline.

We do not allow any outside food or drink except water.

We do not allow strollers inside the facility due to safety and hygienic reasons.  We do allow the car seat to be brought in. We do have room in the reception area where customers are able to place their strollers.

No, Unfortunately the Arcade is part of a third party company and must be purchased separately.

• Grip socks are required for the children’s safety  
• Grip socks are designed to increase the grip on the trampoline, which reduces the risk of injury. 
• Grip socks are also designed to reduce the chances of foot infections and increase the comfort of those jumping.

For safety reasons we do not allow anyone to be standing on the sides of the trampoline. By allowing individuals to stand on the padding/sides of the trampoline this will increase the risk of injury. Those standing on the padding and sides will be in the way of children jumping on the trampoline and it can cause a collision between children or adults. There is a viewing area on the trampoline area where you can watch your children.

We recommend that toddlers jump in the designated section created for them. This section was created to prevent older children bumping into the toddlers. Parents/guardians must be supervising their children while in the facility.

The washrooms are located in the socks only area. We do have indoor slippers that can be worn while in the washrooms, however they must remain in there.

Upon entry, provide your phone number and order number from your tickets and our receptionists will verify your membership and will allow entry. No need to pre-book your session, however we do recommend calling to ensure we do not have a private event.

Monday – Sunday: 10:00AM – 8:00PM. The only time these hours can change is if we have a private booking, which will be updated on the website for notice or you can call us at 905-695-2511.

All zones are cleaned every day (play structure, trampoline, arcade, bathrooms and party rooms). In between each party, all rooms will be cleaned thoroughly. High touch points will be cleaned throughout the day.

Yes, we are fully open to the public for parties and general entry. Our facility capacity is 300 people.

 You are able to bring in outside food ONLY if you have a party room reserved. There is an outside fee of $39.00 + tax that is a cleaning fee that applies to all parties who choose to bring in outside food. This is non-negotiable and applies to all party bookings.

2.5 hours including sign in and clean up time. At the end of your set time slot, you and your guests must vacate the room and the facility.

Party parents are able to come in 15 minutes prior to the start of the party to enter and setup the room.

Your party host will assist you with serving both pizza and cake, and will be able to help you with anything you need during party time. They are shared between 1-2 parties per time slot, but you will have access to them as needed.

• No, there is no more mandate for everyone to wear masks while in the facility.
  
• We respect everyone’s personal choices and encourage people to respect personal choices with respect to masks.
• We encourage everyone to physically distance themselves as best as possible during their time at the facility.

Unfortunately, we cannot allow for parties to stay past their allotted party time. In order to maintain capacity restrictions, we must ask everyone to vacate the facility at the end of their time slots.

There must be 1 adult above the age of 18. If it is a drop off party the 1 adult will have to assume liability and responsibility of all children attending the party. Children cannot take the slot of an adult to make up for guest count. Each additional child after the package amount will be $15.00 + tax each.

Yes there will be access to the different zones at all times it is available. The trampoline will require children to be wearing grip socks.

No, Unfortunately the Arcade is part of a third party company and must be purchased separately.

Clients are required to pay a $300 deposit and the remaining balance must be paid before entering the facility on the day of the party.

Clients can come in to pay their deposit, however please note that no room can be reserved until payment has been processed.

You are able to add on additional children or adults after the package amount. Each additional child is $15.00 + tax and each adult is an additional $7.99 + tax each. The smallest package we offer is for 10 children and 10 Adults.

There are different options to accomodate this. First, you may add on each additional adult and child as needed (please note, each additional child is $15.00 + tax and each adult is an additional $7.99 + tax each). Or, if you are having more guests, you may book a second package and room for more space and to get extra food for your guests as well. Please speak to our receptionists by calling 905-695-2511 to discuss your options.

We will not be providing any refunds for guests that do not show up, as we already reserve capacity for packages and guests.

Deposits are non-refundable. If given a minimum of 2 weeks notice, we are able to reschedule the party date ONE time. After this period has passed, we cannot transfer the party information. Please contact us if you have further questions or need to reschedule.

Due to the capacity restrictions, any individual entering the facility is included in our capacity.

Yes, you can bring in your own decorations however, we do not allow anything to be taped to the walls or windows. If bringing your own decorations they must be FREE standing and not require tab or to be placed on the walls or windows. We also offer balloons as an add ons and much more for our party packages. Email us at info@playtopia.ca for more details!

Yes, we do allow outside attractions as long as they stay within your party room and do not disturb other guests. No face painting is allowed.   

Yes, you are able to bring in your own food, however there will be an additional fee of $39.00 + tax for bringing the outside food. All food must be kept in the party rooms. It must be totally nut free and we do not allow any alcohol.

Unfortunately, the deposit is non-refundable and non-transferrable. If given a minimum of 2 weeks notice, we can change the party date ONE time.

This means that you are unable to use the money from the deposit towards entry fee, arcade cards or café purchases.

• All zones are cleaned every day (play structure, trampoline, arcade, bathrooms and party rooms). In between each party, all rooms will be cleaned thoroughly. High touch points will be cleaned throughout the day.

• We will be allowing up to 300 guests in the facility at once.
  

• Monday – Sunday:  10am-8pm