Got Questions? We Have Answers
Yes! You can bring in your own socks as long as they have grip at the bottom. We also have pairs of grip socks for $2.00+HST sold at the reception or café.
We do allow water, fruits, vegetables and baby food. Unfortunately, we do not allow any other outside food (i.e coffee, Timbits, home cooked meals, etc.) in our facility. This is due to allergy reasons. Playtopia is a Nut Aware facility. We do have a Café that sells various snacks.
- We do not allow strollers inside the facility due to safety and hygienic reason.
- We do allow the car seat to be brought in. We do have room in the reception/mud room area where customers are able to place their strollers.
- Grip socks are required for the children’s safety
- Grip socks are designed to increase the grip on the trampoline, which reduces the risk of injury. Grip socks are also designed increase the comfort of those jumping.
For safety reasons we do not allow anyone to be standing on the sides of the trampoline. By allowing individuals for stand on the padding/sides of the trampoline this will increase the risk of injury. Those standing on the padding and sides will be in the way of children jumping on the trampoline and it can cause a collision between children or adults.
We recommend that toddlers jump in the designated section created for them. This section was created to prevent older children bumping into the toddlers.
Yes, you can bring in your own decorations however, we do not allow anything to be taped to the walls. We also offer balloons as an add on for our party packages. Email us at [email protected] for more details!
Yes, we do allow outside attractions as long as they stay within your party room. We also do offer different characters as party add ons Email us at [email protected] for more details!
Yes, you are able to bring in your own food, as long as it is nut free and non-messy (no Rice, Noodles, Popcorn, Pasta, or Cheetos). All food must be kept in the party rooms.
There is an additional charge for extra adults because we do have a capacity for our facility. This is to deter people from bringing too many guests at once.
Unfortunately, the deposit is non-refundable and non-transferrable. We are able to switch your party date upon availability.
This means that you are unable to use the money from the deposit towards entry fee, arcade cards or café purchases. We are able to change the party date upon availability.
The washrooms are located in the socks only area. Only socks are permitted in the washroom.
We order our birthday cakes from Dairy Queen.
Our cakes are made at Dairy Queen which is not a peanut-free facility. You are more than welcome to bring your own peanut-free cake.
We order our pizza from Pizza Pizza.
Depending on the package you chose the discounted price varies. Please contact us at 905-695-2511.
We offer a bouquet of 5 foil balloons for an additional $25.00, or latex balloons for $1.50 each. Email us at [email protected] for more details!
We are not able to downgrade packages. We always recommend you book with a lower package as we can upgrade you closer to your party date based on availability.
Babies under 1 are free.
Saturday- Sunday 9am-9pm.