FAQ’s

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Drop-In Session FAQ’s

All zones (play structure, trampoline, arcade, bathrooms  and party rooms) will be cleaned throughout the booking time, and in between each time slot. 

  • All individuals entering the facility will have their temperature checked. 
  • Every guest will be required to fill out a COVID screening form. 
  • We require the contact information (first, last name and phone number) 

Yes, due to COVID 19 our waiver has changed and everyone is required to sign a new waiver.

No, our waiver stations will be closed, however you are able to access our waiver and sign it off your own device. We recommend that the waiver be signed ahead of time to speed up the process in signing in.

Yes, however we will only be allowing a maximum of 50 guests (including parties and drop in).

Each drop in session is a total of 2.5 hours on the weekend and 2 hours during the weekdays. You are able to come in at any time within those 2.5 hours however, we cannot extend the time slot. I.e. if your time slot was from 10am – 1230pm and you arrived at 12:00pm your time slot would still end at 12:30pm.

At this time we have decided to keep the Cafe closed.

No we do not allow for any refund or time slot changes. Everything is done via our website and cannot be changed.

No we cannot transfer or extend the time slot purchased.

Yes! You can bring in your own socks as long as they have grip at the bottom. We also have pairs of grip socks for $2.00+HST sold at the reception or café.

We do not allow any outside food or drink except water.

We do not allow strollers inside the facility due to safety and hygienic reasons.  We do allow the car seat to be brought in. We do have room in the reception/mud room area where customers are able to place their strollers.

  • Grip socks are required for the children’s safety  
  • Grip socks are designed to increase the grip on the trampoline, which reduces the risk of injury. 
  • Grip socks are also designed to reduce the chances of foot infections and increase the comfort of those jumping.

For safety reasons we do not allow anyone to be standing on the sides of the trampoline. By allowing individuals to stand on the padding/sides of the trampoline this will increase the risk of injury. Those standing on the padding and sides will be in the way of children jumping on the trampoline and it can cause a collision between children or adults.

We recommend that toddlers jump in the designated section created for them. This section was created to prevent older children bumping into the toddlers.

The washrooms are located in the socks only area. Only socks are permitted in the washroom.

Please call us or email us ahead of time to book your drop in session.

Monday – Friday: 10:00AM – 6:00PM

Saturday – Sunday: 10:00AM – 9:00PM

Playtopia Party FAQ’s

All zones (play structure, trampoline, arcade, bathrooms  and party rooms) will be cleaned throughout the party time, and in between each time slot.

  • All individuals entering the facility will have their temperature checked. 
  • Every guest will be required to fill out a COVID screening form. 
  • We require the contact information (first, last name and phone number) 

Yes, due to COVID 19 our waiver has changed and everyone is required to sign a new waiver.

Yes, however we will only be allowing a maximum of 50 guests (including parties and drop in). 

Up to 3 parties or a total of 50 people.

 A guest list with everyone attending is required prior to the start of the party. It must include everyone’s first and last name (including all adults and children).

The contract should be signed and emailed back prior to the start of your party.

3 hours including sign in and clean up time.

Sign-in is the first half hour of the party time. If you have lots to set up please arrive at your allotted party time and you will be able to set up while your guests sign in.

Your party host will not be able to serve food as we want minimal contact, also due to COVID. They will be there to set up and clean up your party.

  • 3 hours in the facility (this includes entry and exit times)
  • Juice for children and water for adults
  • Cutlery and plates/napkins
  • 2 free passes for next visit

Due to COVID-19 we will not be offering any food or cake services. You’re able to bring in your own food as long as it is nut free and non messy.

  • Yes adults are required to wear masks at all times.
  • Children are encouraged to wear masks in between playing. They do not require masks while on the play structure or trampoline.
  • Everyone must physically distance during their time at the facility.

Unfortunately, we cannot allow for parties to stay past their allotted party time. We have very strict party times as we have to do a full deep clean of the facility before the next set of parties start.

There must be 1 adult above the age of 18. If it is a drop off party the 1 adult will have to assume liability and responsibility of all children attending the party.

Yes there will be access to the different zones at all times. If the capacity of the trampoline is reached we will start 15 min rotations.

Clients are required to pay the full party amount upon booking in person or online.

Clients are required to pay the full party amount upon booking in person.

Due to COVID we are offering modified party packages. We cannot stray from the party packages available for capacity reasons.

Please contact us and we will see if we are able to accommodate your group based on our available capacity.

We will not be providing any refunds for guests that do not show up.

Please contact management, they will be dealing with this on a case by case basis.

Due to the capacity restrictions mandatory because of COVID, any individual entering the facility is included in our capacity of 50 people.

Yes, you can bring in your own decorations however, we do not allow anything to be taped to the walls. We also offer balloons as an add ons, Balloon decor, candy tables and much more for our party packages. Email us at [email protected] for more details!

Yes, we do allow outside attractions as long as they stay within your party room. We also do offer different characters as party add ons Email us at [email protected] for more details!

Yes, you are able to bring in your own food, as long as it is nut free and non-messy (no Rice, Noodles, Popcorn, Pasta, or Cheetos). All food must be kept in the party rooms.

This means that you are unable to use the money from the deposit towards entry fee, arcade cards or café purchases.