Playtopia Policies

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General Policies:

  • Playtopia is a parent supervised facility
  • We are a peanut/nut aware facility!
  • No outside food and drinks allowed.
  • Adults are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are REQUIRED to wear grip socks.
  • Strollers are prohibited from being taken into the play area.
  • Playtopia is not responsible for any injuries or lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that your children are free of any sickness or infections.
  • Monday to Friday tickets are not valid Saturday, Sunday, public or school holidays..
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.

Party Policies:

  • Parties are by reservation only online or in person at Playtopia
  • A deposit is required for each party booking and is non-refundable ($100 for general parties; $500 for private parties).
  • Monday & Thursday party bookings receive 10{8ffa4506e397d55d2b535be21a1952840efdf91306cbdf20c261c559f60162da} off (excludes private parties, holidays and cannot be used in conjunction with any other promotions).
  • Package upgrades are welcome but are subject to availability.
  • Downgrading is prohibited.
  • Room Upgrade fees applicable (if booking smaller packages with larger rooms or more than 1 room)
  • Theme decorations include place settings for children i.e. plates, napkins and cups (party hats are subject to availability).
  • Any decorations (balloons, signs, center pieces, wall posters, etc.) provided by Playtopia are not to be removed from the facility.
  • Playtopia offers cheese/pepperoni and Kosher pizza. Additional pizzas may be ordered no later than 1 week prior to the date of the party.
  • Dairy Queen ice cream cakes are included in each birthday package.
  • Additional cakes may be ordered no later than 1 week prior to the date of the party.
  • Party guest lists and cake orders are required to be submitted no later than 1 week prior to the date of the party.
  • Party guests are welcome to bring in PEANUT/NUT FREE, non-greasy, clean foods i.e. veggie platters, fruit platters, sandwiches, wraps & chips.
  • Party guests are welcome to bring in additional drinks as long as they are in 2L bottles or larger only.
  • Piñatas, gum, Cheetos, popcorn, pasta and rice are prohibited.
  • Guests may purchase additional water bottles and/or juice boxes the day of the party.
  • Party balances are to be paid 15 minutes prior to the end of the party.
  • The time period of 2.5 hours is strictly enforced, and all guests of the party are asked to vacate Playtopia at the end of the 2.5 hours (this includes but is not limited to the play area). If your celebration exceeds 2.5 hours, you will be charged an additional $50+ tax per half hour.
  • Adults are required to wear SOCKS (indoor shoes are not allowed).
  • Children are required to wear GRIP SOCKS.
  • Strollers are prohibited from being taken into the play area.
  • Playtopia reserves the right to refuse or cancel your party anytime if it is not in compliance to Playtopia Policies.

Trampoline Policies:

  • Children must be 4 years and older to go on the trampoline
  • Children under the age of 4 years must be accompanied by an adult, unless parent/ guardian gives the child permission to go on their own.
  • Adults and children must be wearing GRIP socks
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping
  • Participants must remove all sharp objects, and jewelry that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited
  • Please do not grab safety pads/ netting
  • One participant per trampoline
  • No wrestling, racing or tackling
  • Please do not jump if you have health limitations, previous injuries, or are pregnant
  • Do not land on head or neck
  • Do not attempt any tricks you have not been trained for.

Slide Policies

  • Children must be 5 years and older
  • If children are younger, then they must be accompanied by an adult
  • Must go down with arms crossed
  • Must be sitting on their bottom, and go feet first
  • Must go one at a time
  • Participants must be wearing tights/pants/ full/ knee length pants unless parents have given permission.

Program Policies:

  • Programs are offered for children 0 – 6 years old.
  •  For programs with children 0-3 years old parent/guardian attendance is mandatory.
  •  Both adults and children must wear socks at all times within the facility.
  •  If the child is over 3 years old, they must be toilet trained in order to participate.
  • Parents are welcome to drop off children 3-6 years old, but should stay close to the facility.